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Standards and quality practices in Production, Construction, Maintenance and Services
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Standards and quality practices in Production, Construction, Maintenance and Services
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Question 1 of 10
1. Question
1 pointsOne of the fundamental attribute of TQM is .
Correct
top management direct involvement
Incorrect
top management direct involvement
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Question 2 of 10
2. Question
1 pointsA quality strategy is necessary to provide the goals and guidelines to keep a TQM programme heading in the right direction. The strategy would normally comprise such aspects as:
Correct
The competitive priorities of the organisation and how the TQM programme is expected to contribute, the roles and responsibilities, the resources available and the philosophy towards quality.
Incorrect
The competitive priorities of the organisation and how the TQM programme is expected to contribute, the roles and responsibilities, the resources available and the philosophy towards quality.
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Question 3 of 10
3. Question
1 pointsWhich of the following is NOT noted as a disadvantage of Juran’s approach to total quality management?
Correct
Seen by some as implying that workers are to blame for quality problems.
Incorrect
Seen by some as implying that workers are to blame for quality problems.
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Question 4 of 10
4. Question
1 pointsJapan’s top national prize for contributions to quality is named after
Correct
W Edwards Deming
Incorrect
W Edwards Deming
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Question 5 of 10
5. Question
1 pointsStrong emphasis on the importance of people and participation in the problem-solving process
Correct
Ishikawa
Incorrect
Ishikawa
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Question 6 of 10
6. Question
1 pointsA strength of the ‘traditional’ TQM approach is that failure costs are more accurately estimated
Correct
False
Incorrect
False
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Question 7 of 10
7. Question
1 pointsBased on the TQM approach, which direction does the cost of prevention go in as time goes on?
Correct
It goes up.
Incorrect
It goes up.
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Question 8 of 10
8. Question
1 pointsMalcolm Baldrige national quality award is for (MBNQA)
Correct
Total Quality Management
Incorrect
Total Quality Management
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Question 9 of 10
9. Question
1 pointsMatch The Following
A. TQM promotes 1. Small change B. Kaizen is 2. Continuous improvement C. Quality circle can solve problem related to 3. Employee participation D. Quality circle benefit to 4. Employee The correct order is
Correct
A-3, B-1, C-2, D-4
Incorrect
A-3, B-1, C-2, D-4
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Question 10 of 10
10. Question
1 points1-P-D-C-A stands for
Correct
Plan-Do-check-Act
Incorrect
Plan-Do-check-Act